Capitec Bank has reported major problems with some of their online services not working amidst a worldwide IT outage on Friday 19 July 2024.
Downdetector.co.za showed on Friday that thousands of users have complained about not being able to access Capitec’s online services.
The problems appear to have started at around 7 am.
“We are currently experiencing nationwide service issues, affecting all services,” Capitec said in a post on X. “We are working hard to resolve this. Your patience and understanding are greatly appreciated. We apologise for any inconvenience caused.”
We are currently experiencing nationwide service issues, affecting all services
Reuters, meanwhile, is reporting that a widespread IT outage is affecting Australian media, banks and telecommunications companies. The problems appear to relate to an issue at global cybersecurity firm Crowdstrike, a spokesman for Australia’s home affairs minister said on Friday.
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“I am aware of a large-scale technical outage affecting a number of companies and services across Australia this afternoon,” the office of Australia’s National Cyber Security Coordinator Michelle McGuinness said in a post on X.
“Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies. There is no information to suggest it is a cybersecurity incident. We continue to engage across key stakeholders.”
The significant IT outage has affected numerous companies globally.
The outage primarily impacted Windows computers, causing errors known as the blue screen of death (BSOD).
Key Affected Companies and Services:
Banks: Capitec, Commonwealth Bank, NAB, Westpac, ANZ, Bendigo Bank, Suncorp Bank, and others in Australia and New Zealand.
Supermarkets: Woolworths in Australia.
Media Organizations: ABC, Sky News, Network 10, and others in Australia.
Airlines: Major US airlines, including those operating in Australia.
Telecommunications: Companies like Foxtel and Telstra in Australia.
Cause and Response:
The outage is believed to have originated from a faulty anti-viral update by the US cybersecurity firm CrowdStrike.
Crowdstrike acknowledged the issue and assured that their technical teams were actively addressing it.
Users were advised not to submit support tickets, and updates were promised on the company’s website as more details became available.
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