In a bold move to curb cash-in-transit heists and streamline operations, the KwaZulu-Natal Department of Transport and Human Settlements has transitioned to a fully cashless payment system in all motor licensing offices.
MEC for Transport and Human Settlements, Siboniso Duma, made the announcement on Tuesday, highlighting that the transition took effect on 1st April 2025. The shift comes in response to a rise in violent cash-in-transit robberies, which have placed the department’s revenue collection at risk.
“We are encouraged by the members of the public who have embraced this change and are now using debit and credit cards in our motor licensing offices,” Duma stated.
The move towards digital transactions is expected to enhance efficiency, reduce security threats, and ensure the proper allocation of funds to critical service delivery programs. Duma emphasized that adopting digital payment methods will help the department safeguard resources and direct them to essential government initiatives.
In a significant financial milestone, the MEC revealed that the department has collected more than R2.3 billion from motor licensing offices during the 2024/2025 financial year. These funds will be redirected to the provincial Treasury for allocation towards key sectors such as health, education, social development, water, electricity, housing, and road infrastructure projects.
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The department has lauded its staff and management for their dedication to ensuring a smooth transition and maintaining public trust. “We congratulate our hard-working management and all categories of staff in our licensing offices for inspiring hope for a better future,” Duma concluded.
The historic shift to a cashless system marks a new era in KZN’s motor licensing operations, reinforcing security while promoting financial accountability in public service delivery.
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