A glitch on the Navis system, used by Transnet Port Terminals (TPT) for container handling in all it’s terminals countrywide, is down bringing operations to a grinding halt.
According to a communique by TPT, the container operating system experienced problems on Friday 23 September 2022 at the Pier 2 terminal which was resolved by restarting the local servers at the terminal.
This Saturday morning at 08h00, technicians noted that the Navis system had synchronization issues with the terminal servers and a local restart of all terminal servers was performed which completed at approximate 09h50.
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“Unfortunately, the issues were not resolved after the local system restart. The next step in the process of resolution is to perform a FULL system restart from a central perspective whereby ALL servers that make up the Navis central system are rebooted at the main datacentres including the terminal systems that connect to the central estate to clear any cache or log issues. This restart is estimated to take 3 hours which should be completed by 13:00 today,” TPT Acting Senior Manager: Service Delivery & Business Enablement ICT, Alvin Gulzar wrote.
TPT said that the full restart will affect ALL TPT and Transnet Freight Rail (TFR) Container Terminals utilizing Navis Terminal Operating System.
Gulzar said his team was working on resolving the issue currently being experienced and thanked customers for their patience.
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